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Makpal Shalabayeva is an information systems professional and IT leader with extensive experience in digital transformation, system optimisation, and cybersecurity. Her work focuses on aligning IT strategy with organisational objectives to enhance operational efficiency and resilience.

She has led and supported large-scale IT initiatives across academia and the public sector, including infrastructure modernisation, cloud solutions, cybersecurity policy development, and enterprise system optimisation. Makpal specialises in IT governance, information security management, e-government systems, and business–IT integration.

Makpal currently works as an IT Administrator at The Strategic Centre and as a Senior Lecturer and IT Consultant at the Academy of Public Administration under the President of the Republic of Kazakhstan, where she delivers training on digital skills, IT strategy, and cybersecurity for government officials and professionals.

She holds a Master of Computing with a specialisation in Information Systems from the National University of Singapore and is a recipient of the prestigious international Bolashak scholarship. Her technical background includes experience with enterprise platforms, web technologies, and data-driven systems, combined with strong leadership in cross-functional and international project environments.